Returns & Refunds Policy
Last Updated: 8 December 2025
This Returns & Refunds Policy applies to all purchases made on https://britishplaza.com (the “Website”), operated by ALMANZUMO LIMITED, with technical and data operations provided by Domaincolony Limited. By placing an order, you agree to the terms of this policy.
1. Eligibility for Returns and Refunds
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We accept returns and issue refunds only in accordance with this policy and applicable statutory rights.
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Products purchased may include items that are used, pre-owned, or not in perfect condition.
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In these cases, we do not accept returns for cosmetic damage to the items or their packaging.
2. Non-Refundable Items
The following items are strictly non-refundable, except where overriding statutory rights apply:
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Food products
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Personal items of clothing, undergarments, or accessories
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Items that have been worn, used, or damaged
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Items returned not in their original, intact packaging
3. Statutory Rights
Nothing in this policy affects your statutory rights under UK consumer protection laws, including the Consumer Rights Act 2015, which allows you to reject goods that are faulty, not as described, or not fit for purpose.
4. Shipping & Dispatch
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Goods are normally dispatched from Spain.
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We ship globally to all countries not subject to UK, EU, or US sanctions.
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Delivery times are estimates and may vary by destination.
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Risk of loss or damage passes to you upon delivery to the shipping provider.
5. Complaints Book
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In compliance with Spanish law, a Complaints Book (Libro de Reclamaciones) is available at our offices:
Paseo del Mediterráneo 237, 04638 MOJACAR, Almería, Spain
“El Libro de Reclamaciones está disponible para que los consumidores y usuarios puedan presentar sus quejas o reclamaciones de conformidad con la normativa española vigente.”
6. Return Procedure
To request a return or refund:
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Contact our Customer Support Team at:
📧 [email protected] -
Include your order number, product details, and reason for return.
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Only items approved for return will receive a Return Merchandise Authorization (RMA).
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Return shipping is the responsibility of the customer unless the item is faulty or not as described.
7. Condition of Returned Items
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Items must be returned unused, undamaged, and in their original packaging, except where the item was already used or pre-owned.
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We reserve the right to refuse refunds if returned items do not meet these requirements.
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Cosmetic imperfections on used or pre-owned items will not be grounds for a refund.
8. Refund Process
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Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
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Approved refunds will be processed to the original payment method within 14 business days.
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Shipping costs are non-refundable, except where items are faulty or incorrectly described.
9. International Returns
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Customers are responsible for international return shipping costs unless the item is faulty or not as described.
10. Liability Limitations
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ALMANZUMO LIMITED is not liable for cosmetic damage to pre-owned, used, or imperfect items.
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Refunds will not be issued for food, personal clothing items, or items that are damaged or not returned in their original packaging, except where statutory rights apply.
11. Governing Law & Jurisdiction
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This Returns & Refunds Policy is governed by English law.
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Any disputes must be resolved under the Small Claims track of the Canterbury County Court.
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No legal action may be commenced outside this jurisdiction.
12. Contact Us
For questions regarding returns, refunds, or the Complaints Book, please contact:
📧 [email protected]
Domaincolony Limited
56 Station Road
Westgate-On-Sea
England, CT8 8QY
